Privacy Policy

This Privacy Policy explains how 67PROHEAT processes the personal data of customers and users of our website.

67PROHEAT is the data controller of your personal data and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

At 67PROHEAT, we understand how important it is to keep your personal data safe. We are committed to providing a professional, reliable service while protecting your privacy whenever you use our website or services.

This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your personal data. Please read this policy carefully and contact us if you have any questions.

We may update this Privacy Policy from time to time. Any updates will be published on our website.
Last updated: August 2025

1. How we collect your personal data

We may collect personal data when:

you visit or browse our website
you request a quote or enquire about our services
you communicate with us by phone, email, or through our website
you book an installation, repair, or maintenance service
you sign up to receive updates or marketing communications

2. What personal data we collect

We may collect the following types of personal data:

your name and contact details (phone number, email address)
details about your property relevant to the service (e.g. property type, boiler details)
records of communications with us
payment and transaction details
technical data such as IP address, browser type, device information, and website usage data collected via cookies

For more information about cookies, please see our Cookie Policy.

3. Legal bases and purposes for processing your data

We process personal data on the following legal bases:

Contractual necessity

To provide our services, including:

responding to enquiries and quotes
arranging installations, repairs, or servicing
managing bookings and customer relationships
processing payments

Legitimate interests

To operate and improve our business, including:

maintaining records of communications
improving website performance and user experience
training and monitoring service quality

Legal obligations

To comply with applicable laws and regulations, including:

Gas Safe and building regulations
tax and accounting requirements

Consent

Where required, such as sending marketing communications by email or SMS.

You may withdraw your consent at any time.

4. How long we store your personal data

We retain personal data only for as long as necessary:

enquiry data: up to 3 months if no service is booked
customer and service records: up to 10 years for legal, regulatory, and warranty purposes
marketing data: until you withdraw consent

Some information may be retained longer where legally required.

5. Who we share your personal data with

We may share your data with:

certified engineers or contractors delivering our services
payment service providers
product manufacturers for warranty registration
IT and website service providers
regulatory bodies where legally required

We do not sell your personal data.

6. International data transfers

We do not routinely transfer personal data outside the UK or EEA. If data is processed outside these regions (e.g. via secure cloud services), appropriate safeguards will be in place to protect your data.

7. How we contact you

We may contact you by phone, email, or SMS regarding:

your enquiry or booking
installation, repair, or service updates
after-service follow-ups

Marketing communications will only be sent if you have opted in. You can unsubscribe at any time.

8. Your data protection rights

You have the right to:

access your personal data
request correction of inaccurate data
request erasure of your data
restrict or object to processing
request data portability
withdraw consent at any time

These rights are subject to legal limitations.

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

9. How to contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone: 01382 666777
Email: 67proheat@gmail.com
Website: https://67proheat.co.uk

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